Terms of Service & Acceptable Use

These Terms of Service and Acceptable Use Policy ("Agreement") constitute a legally binding contract between InsightForge ("Company", "we", "us") and the enterprise entity or individual ("Client", "you") accessing or using the InsightForge AI Market Intelligence Platform and all related APIs, tooling, and deliverables (collectively, the "Platform"). By activating an account, initiating a report generation request, or otherwise accessing the Platform, the Client represents that it has the authority to enter into this Agreement and agrees to be bound by all terms set forth herein. If you do not accept these terms in their entirety, you are not authorised to access or use the Platform.

In the event of a conflict between this Agreement and any separately executed Master Service Agreement ("MSA") between the Company and the Client, the terms of the MSA shall govern to the extent of the inconsistency.

Subject to the Client's full and continued compliance with the terms of this Agreement and the timely payment of all applicable fees, InsightForge hereby grants the Client a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for the Client's internal business intelligence purposes during the applicable subscription term. No other rights are granted.

The licence granted herein expressly permits the Client to access the Platform through its authorised user accounts, generate reports within its purchased credit or subscription entitlement, and distribute completed report artefacts internally to the Client's own personnel or, where relevant, to its direct end-clients, subject to the intellectual property provisions set out in Section 03.

The following activities constitute a material breach of this Agreement and are strictly prohibited:

• Reverse Engineering. The Client shall not, and shall not permit any third party to, reverse-engineer, decompile, disassemble, reconstruct, or otherwise attempt to derive the source code, underlying algorithms, model architectures, inference pipelines, data processing workflows, or any other proprietary components of the InsightForge Platform.
• Automated Platform Scraping. The Client shall not deploy bots, crawlers, scrapers, automated scripts, or any programmatic means to systematically access, extract, copy, or mirror content, data, or metadata from the InsightForge platform interface, dashboard, or APIs in a manner that circumvents the intended access controls or that exceeds the Client's subscribed usage entitlements.
• Unlawful Use. The Client shall not use the Platform or any report output for any purpose that is unlawful, tortious, defamatory, or in violation of any applicable local, national, or international law or regulation, including without limitation data protection legislation, securities law, or competition law.
• Harm to Individuals. The Client shall not use report outputs to harass, defame, unlawfully surveil, doxx, or otherwise harm any identifiable natural person.
• Resale & Sublicensing. The Client shall not resell, sublicense, white-label, or otherwise commercialise access to the Platform itself or distribute Platform-generated outputs as a competing intelligence product or service without the prior written consent of InsightForge.
• Credential Sharing. The Client shall not share account credentials, API keys, or access tokens with individuals outside of the Client's own organisation, or allow concurrent access that exceeds the authorised seat count under the Client's subscription plan.
• Audit Non-Compliance. The Client agrees that InsightForge reserves the right to conduct a reasonable usage audit — including review of active user counts, API call volumes, and session data — to verify compliance with the Client's subscribed seat entitlement and Acceptable Use obligations. The Client shall cooperate with any such audit upon reasonable written notice. Obstruction of or non-cooperation with a legitimate audit shall constitute a material breach of this Agreement.

Force Majeure. InsightForge shall not be liable for any delay or failure in performance of the Platform or any obligation under this Agreement resulting from causes beyond InsightForge's reasonable control, including without limitation: acts of God, natural disasters, pandemic, war, terrorism, civil unrest, governmental action, power failures, internet or telecommunications outages, third-party infrastructure failures (including cloud service providers and AI inference providers), cyberattacks, or any other event of force majeure. In such circumstances, InsightForge's obligations shall be suspended for the duration of the event, and no liability shall attach to InsightForge for the period of such suspension. This clause does not affect the Client's obligation to pay any fees that fell due prior to the force majeure event.

Client Indemnification. The Client shall defend, indemnify, and hold harmless InsightForge, its officers, directors, employees, contractors, and agents from and against any and all claims, damages, losses, penalties, fines, costs, and expenses (including reasonable legal fees) arising out of or in connection with: (a) the Client's use or misuse of the Platform or any Platform output in violation of this Agreement; (b) any claim by a third party arising from the Client's distribution, representation, or reliance upon any report generated through the Platform; (c) the Client's breach of any applicable law or regulation in connection with its use of the Services; or (d) any allegation that the Client's use of the Platform caused harm to any identifiable individual or legal entity. This indemnification obligation shall survive termination or expiry of this Agreement.

The Client acknowledges and accepts that all reports and analytical outputs generated by the InsightForge Platform are produced through probabilistic large language model (LLM) inference applied to unstructured public data sources, including but not limited to publicly accessible review corpora, aggregated consumer feedback repositories, and open-web commercial intelligence signals. The inherent nature of probabilistic inference means that outputs are statistical approximations, not deterministic representations of factual reality.

InsightForge expressly provides strategic market intelligence for the purposes of informing business analysis, competitive benchmarking, and advisory insight generation. The Platform does not and cannot guarantee the accuracy, completeness, factual correctness, timeliness, or fitness for any particular purpose of any generated report. All outputs should be treated as analytical starting points and validated against primary sources before being relied upon for consequential decisions.

The following disclaimers apply to all Platform outputs without exception:

Output Characteristic	Client Acknowledgement
Factual Accuracy LLM outputs may contain hallucinations or misattributions	InsightForge makes no warranty of factual accuracy. Independent verification is the Client's responsibility.
Financial Projections No reports constitute financial advice or investment guidance	InsightForge expressly disclaims liability for any financial or investment decisions predicated on report content.
Strategic Recommendations Outputs reflect AI inference, not qualified professional counsel	InsightForge expressly disclaims liability for strategic, commercial, or operational decisions made in reliance on Platform outputs.
Data Recency Source data freshness is subject to crawl and index latency	InsightForge does not warrant that outputs reflect the most current publicly available information at the time of generation.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, INSIGHTFORGE MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, WITH RESPECT TO ANY PLATFORM OUTPUT OR THE ACCURACY THEREOF.

The allocation of intellectual property rights between InsightForge and the Client is governed exclusively by this Section, subject to any superseding provisions in an executed MSA.

InsightForge Platform IP. InsightForge retains sole and exclusive ownership of all intellectual property rights in and to the Platform, including without limitation: the underlying software, source code, and compiled binaries; all AI and machine learning model weights, architectures, and inference pipelines; all data ingestion, processing, orchestration, and summarisation workflows; proprietary scoring methodologies, taxonomies, and analytical frameworks; the platform interface, API design, and associated documentation; and all trade secrets, know-how, and confidential technical information embodied in or relating to any of the foregoing. Nothing in this Agreement shall be construed as a transfer or assignment of any such rights to the Client.

Client-Owned Report Artefacts. Notwithstanding the foregoing, InsightForge acknowledges and agrees that the Client shall own all rights, title, and interest in and to the specific PDF report artefacts that the Client successfully generates through the Platform and for which the applicable credit or fee has been fully paid ("Client Deliverables"). The Client may, at its sole discretion:

• Internal Distribution. Reproduce, circulate, and present Client Deliverables to the Client's own employees, officers, directors, contractors, and advisors for internal business purposes without restriction.
• Client-Facing Distribution. Include Client Deliverables, in whole or in part, in analyses, presentations, advisory reports, or strategic briefs delivered by the Client to the Client's own direct customers or end-clients in the ordinary course of the Client's business.
• Archival & Record-Keeping. Retain and archive Client Deliverables indefinitely for the Client's internal records and compliance purposes, irrespective of the Client's subscription status.

The Client shall not represent Client Deliverables as being produced independently by the Client without AI-assisted generation. For the purposes of this clause, a materially misleading representation includes any direct or implied assertion — whether in written, verbal, or published form — that the content of a Client Deliverable reflects the Client's own independent research, analysis, or proprietary data, without disclosure that the output was generated using an AI-assisted platform. This obligation applies irrespective of the degree of post-generation editing applied by the Client. The licence to Client Deliverables is granted solely in respect of the final PDF output and does not extend to any underlying data, models, or intermediate outputs generated during the inference process, all of which remain the exclusive property of InsightForge.

To the maximum extent permitted by applicable law, InsightForge's total aggregate liability to the Client arising out of or in connection with this Agreement — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — shall in no event exceed the total fees paid by the Client to InsightForge in the twelve (12) calendar months immediately preceding the date on which the claim first arose ("Liability Cap").

Notwithstanding any other provision of this Agreement, InsightForge shall not be liable to the Client, under any theory of liability, for:

• Indirect & Consequential Loss. Any indirect, incidental, special, consequential, or punitive damages of any nature, howsoever caused and whether or not InsightForge had been advised of the possibility of such damages.
• Loss of Profits or Revenue. Any loss of actual or anticipated profits, revenues, contracts, business, or anticipated savings attributable to the Client's use of or reliance upon Platform outputs.
• Strategic Decision Loss. Any financial, reputational, or operational harm arising directly or indirectly from strategic or commercial decisions made by the Client or any third party in reliance upon InsightForge report outputs.
• Data Loss. Any loss or corruption of data, including any inability to retrieve historical reports following account suspension or termination.
• Third-Party Claims. Any loss arising from claims brought against the Client by third parties as a result of the Client's use, distribution, or representation of Platform outputs.

The Liability Cap and exclusions set out in this Section reflect a reasonable allocation of risk between the parties, taking into account the nature of AI-generated outputs and the fees charged by InsightForge. The Client acknowledges that InsightForge would not have entered into this Agreement on commercially viable terms in the absence of these limitations.

Nothing in this Agreement shall limit or exclude liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded under applicable law.

This Agreement and any dispute or claim (including any non-contractual dispute or claim) arising out of or in connection with its subject matter or formation shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.

Each party irrevocably agrees that the courts of Shimla, Himachal Pradesh, India shall have exclusive jurisdiction to settle any dispute or claim (including any non-contractual dispute or claim) that arises out of or in connection with this Agreement or its subject matter or formation. Each party submits to the personal jurisdiction of such courts and waives any objection to proceedings in those courts on the grounds of venue or on the grounds that proceedings have been brought in an inconvenient forum.

Notwithstanding the foregoing, InsightForge reserves the right to seek injunctive or other equitable relief in any court of competent jurisdiction where necessary to protect its intellectual property rights, confidential information, or other proprietary interests.

International Dispute Resolution. For enterprise clients domiciled or incorporated outside the Republic of India, and where enforcement of exclusive Shimla court jurisdiction is impractical or unenforceable under the laws of the Client's home jurisdiction, the parties agree that any dispute may be referred to binding arbitration under the rules of the Indian Council of Arbitration (ICA), with the seat of arbitration in Shimla, Himachal Pradesh, India, conducted in the English language. This clause does not limit InsightForge's right to seek emergency injunctive relief before any court of competent jurisdiction.

Modifications to Terms. InsightForge reserves the right to modify this Agreement at any time. Material changes will be communicated via email or platform notification. Continued use of the Platform following such notice constitutes your acceptance of the revised Terms.